shipping policy.
Date of Last Revision: October 14, 2026
Where we ship
We ship within the United States only. Our providers and our partner pharmacy, The Pharmacy Hub, serve patients in all 50 U.S. states, subject to medication availability and applicable state regulations.
Shipping cost
Standard shipping is included in your plan price.
Processing and delivery times
Your order is sent to our partner pharmacy, The Pharmacy Hub, once your provider reviews and approves your prescription. The pharmacy then prepares and ships your medication, which usually arrives within 4 to 12 business days. Orders do not ship or deliver on weekends or holidays, and high order volumes may cause short delays. If there is a significant delay, we will contact you by email or phone.
Tracking
You will receive a shipment confirmation email with your tracking number once your order ships. Tracking becomes active within 24 hours.
Temperature-sensitive medication
Some medications, including injectables, ship in insulated packaging to keep them cold. Please bring your package inside as soon as it arrives.
Damaged, incorrect or missing orders
If your order arrives damaged, is incorrect, or never arrives, please contact us at support@hypermd.com within the time frames listed in our Cancellation Policy. We will work with the pharmacy to replace it or refund it at no cost to you. Please do not use medication that appears damaged and do not mail it back.
Refunds and returns
See our Refund Policy and Cancellation Policy for details.
Contact us
HYPERMD INC A PROFESSIONAL CORPORATION, 5319 University Dr #10083, Irvine, CA 92612. support@hypermd.com, +1 (949) 297-6446